Crashed, stalled, or disabled vehicles account for about one-quarter of all travel delay in major cities, and a much higher amount in small cities and rural areas where congestion is not usually a problem. There is an opportunity for Texas to lead the country in addressing this problem with relatively low-cost, high-return techniques that will help Texans get where they want to be safer, faster, and with a more predictable travel time. Implementing best practices can also help reduce injuries to the first responder community. The Policy Brief for this research effort offers a concise summary of the current status of incident management programs in Texas cities, and also illustrates a number of best practices and potential areas of improvement for such programs. The Technical Report outlines in greater detail the review of literature and practices for the programs that were studied.